Frequently Asked Questions
We've rounded up some of our most popular questions right here—take a peek and see if we've already got the answer you're looking for! If not, don’t hesitate to reach out. Our team is always ready to lend a hand!
How long will my delivery take?
Your orders will be with you within 3-5 working days via Royal Mail!
Just a heads-up: bank holidays and non-working days might add a little time to your wait.
Thanks for your patience!
Can you Click & Collect?
Yes! You can pop by to collect your goodies just 2 hours after placing your order.
Swing by our Unit during opening hours: 10am-5pm, Monday through Friday. (We’re off on Tuesdays and weekends.)
Find us at: Unit 1, Marl Road, L33 7UH.
See you soon!
Can I return items?
Changed your mind? No worries!
You can return your items within 30 days, as long as they’re unused and still in their original packaging.
Drop us an email at thedollshousecosmetics@outlook.com, and we’ll help you out!
Can I use Klarna or Clearpay?
Shop ‘til you drop and pay later with Clearpay at checkout!
Your dream haul is just a click away.
Do you have an affiliate scheme?
Got a fave Dolls House Cosmetics product you’re dying to rave about?
You’re in luck!
Check out our affiliate scheme in the Affiliate section on our website and start earning commission while you spreading the love.
Do you sell anywhere else?
Want to shop our beauty goodies with a side of TikTok?
Head over to our TikTok Shop and grab your faves with just a tap!💄 Shop now!
Can't find what you're looking for?
Drop us an email and our fabulous Customer Service team will get back to you in a flash!
Don’t forget to include your order number if you have one.
We’re always here to help!