Frequently Asked Questions
We've rounded up some of our most popular questions right here, see if we've already got the answer you're looking for! If not, don’t hesitate to reach out. Our team is always ready to lend a hand!
How long will my delivery take?
We offer two shipping options across the UK:
Tracked24 – usually arrives within 1–2 working days
Tracked48 – usually arrives within 2–3 working days
You’ll also get free standard shipping (2nd Class) on all UK orders over £20. Bank holidays and weekends may add a little extra time.
Help! I'm struggling to find my shades!
Don't worry, we know how difficult it can be to find your perfect shades online. That's why we've curated a personalised service to help you find your ideal shades.
Simply click here to access our Shade Matcher to find your perfect Complexion matches
Do you ship internationally?
Yes! We ship internationally for £13, with delivery taking up to 10 working days depending on your location.
Can you Click & Collect?
Yes. Simply choose Click & Collect at checkout and you’ll receive a notification as soon as your order is ready for pickup.
The Doll’s House, 3 Liverpool Road North, Maghull, L31 2HB
Opening hours: 10am–6pm, Monday to Saturday
Do you have a physical store?
Yes, you can shop our full range in person at our Maghull shop. Pop in to browse, swatch shades, and get advice from our team.
The Doll’s House, 3 Liverpool Road North, Maghull, L31 2HB
Opening hours: 10am–6pm, Monday to Saturday
Can I return items?
Changed your mind? No worries!
You can return your items within 30 days, as long as they’re unused and still in their original packaging.
Drop us an email at thedollshousecosmetics@outlook.com, and we’ll help you out!
Do you offer payment plans?
Yes! You can shop now and pay later with Clearpay, making it easy to spread the cost of your Dolls House favourites.
Are your products cruelty-free and vegan?
Yes, all of our products are 100% cruelty-free, and many are vegan-friendly.
Do you run makeup education classes?
Yes! We run in-person makeup education for all ages, from Summer School for teens to professional artist training. You can learn more on our Makeup Education page.
Do you host in-person events?
Yes, we host in-person beauty events at our Maghull store, including masterclasses, product launches, and creative workshops. Check our Events page or socials for upcoming dates.
Can I book makeup appointments at The Doll’s House?
Absolutely. Our professional artists offer makeup and nail appointments in-store for all occasions. You can book online or contact us directly.
Do you sell gift vouchers?
Yes! We offer gift vouchers that can be used in-store or online, perfect for birthdays, special occasions, or when you’re not sure what to choose.
Do you sell anywhere else?
Want to shop our beauty goodies with a side of TikTok?
Head over to our TikTok Shop and grab your faves with just a tap!💄 Shop now!
Can't find what you're looking for?
Drop us an email and our fabulous Customer Service team will get back to you!
Don’t forget to include your order number if you have one.
We’re always here to help!
Get in touch
-
Customer service
thedollshousecosmetics@outlook.com